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Current Features

These features are subject to change throughout the development or this project.

Ticket icon

Basic Ticket submission form

This includes subject, description, category and priority.

Form icon

Dynamic & Custom Ticket submission form

This includes subject, description, category and priority.

Metrics icon

Feedback Metrics

End users can review their historical ticket submissions. IT agents can track their performance via the percentage of tickets resolved in the performance dashboard

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Knowledge Base

The application manager i.e. Me, can access an overview of all the data stored in the current db file

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Security

Role-based access patterns secure data handling, SHA256 password hashing implemented using the python hashlib python library secures passwords.

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